Retreat Terms and Conditions

Booking Terms & Conditions

Retreats

By booking this retreat with FittaYoga, you agree to these terms and conditions on behalf of yourself and any other parties included in your booking.

Room Sharing

If you have chosen to room share you will be an open-minded, compassionate and considerate person and respect the space and character of the person you share with.

We like to encourage new friendships and sharing a room paves the way for great human connections on retreat and the special community feel and vibe.

We regret we are unable to change you to another room if you are not satisfied with your room so if this is something you are concerned about you are free to choose the single supplement booking option on our website.

We cannot be held responsible for any issues concerning room sharing, including but not limited to clash of personalities; disagreements; and snoring.

We will endeavour to resolve the problem but we cannot take any responsibility for the actions of the person/s in question.

Arrival and Departure

Flights and transfers to and from the retreat are not included in the retreat price and guests are responsible for their own travel. We can, however, help where possible to find the best transfer service with given notice and interest. We always recommend travel insurance to help with unforeseen travel disruptions and we can not be held liable nor afford refunds due to failed travel arrangements, cancelled/ missed flights, train strikes, ect..

Guests are solely responsible for making their own way to the retreat on time.

We ask you to come no earlier than the start time and leave no later than the designated checkout time.

Deposit and Payments:

A non-refundable deposit of £200.00 per person must accompany the booking request to secure each place.

Payments are to be made via bank transfer in pounds sterling.

An email will be sent with these details immediately after booking.

Please forward proof of payment via transfer receipt or screenshot as soon as payment is made to be confirmed.

The full balance is due 8 weeks prior to the start date of the booked retreat.

If the full balance is not received by this deadline, guests risk forfeiting their retreat booking.

For bookings made within 8 weeks of the start of the retreat week, the price of the retreat needs to be paid in full.

Approximately 10 weeks prior to the start of the retreat week each guest will be sent an email requesting payment of the balance of the booking within 8 weeks of the start of the retreat week and completion and submission of the Pre-Retreat Questionnaire and Waiver Form.

Guests will not be allowed to start the retreat unless the balance payment is made, the Release and Waiver is submitted and Pre-Retreat Questionnaire is submitted.

Cancellation:

Once guests have confirmation of their booking they have a further 24hrs to cancel and obtain a full refund. All cancellations request must be received in writing. After this period, if a guest needs to cancel a retreat booking, the following refund policy will apply:

For all cancellations up to 8 weeks prior to the start date of the retreat, no refund of the deposit can be given (after 24hrs grace period).
For cancellations between 8 to 4 weeks prior to the start date of the retreat, a 50% refund of the balance paid will be provided (unless you can transfer your place or we are able to fill the place).
For cancellations between 4 and 0 weeks prior to the start date of the booked retreat, no refund will be provided (unless you can transfer your place or we are able to fill the place).
If, for whatever reason you fail to arrive or you need to leave the retreat prematurely, no refund will be provided.

Retreat Cancellation, Closure or Variation:

If due to unforeseen circumstances, the retreat cannot go ahead we will inform you as soon as possible.

We recommend you take out travel insurance in case this occurs.

I can only refund what has not been paid out to vendors already.

This will be determined on a case-by-case basis, hence it is always best to have insurance. I will always try my best to recover and refund as much as I can possible, but retreats are run and organised with multiple vendors, and suppliers and it is not always possible.

Due to mechanical faults, weather conditions, or circumstances outside of our control, some amenities may be temporarily unavailable. We may have to vary the advertised programme due to unforeseen problems but we will endeavour to provide a reasonable alternative.

If a member of staff becomes ill or is injured then we will do our best to find an alternative member of the team as soon as possible. It may result in a change to the programme and classes while we find a replacement.

Pre-Retreat Questionnaire

Eight weeks prior to the retreat each guest will be asked to complete and return a Pre-Retreat Questionnaire. This will provide us information to allow adequate planning of the retreat itself such as Dietary Requirements, Travel Arrangements, Supplementary Treatment Requests, inclusion in WhatsApp groups etc.

Release & Waiver Form

Guests are required to complete and return the Release & Waiver Form with the balance payment. All guests must assume that there is an element of risk in taking part in any retreat and that they must take full responsibility for this risk and seek doctors' permission to participate if they have any predetermined heath conditioning. This form also allows us to utilise any photographs, motion pictures, videotapes, and recordings from the Retreat.

Personal Travel Insurance

It is highly recommended that all guests obtain travel insurance a are unable to accept responsibility.

Guest’s Obligations

By booking this retreat each guest agrees to:

respect all other guests and staff. We do not tolerate negative abusive behaviour and anyone who actively affects the atmosphere of the group will be asked to leave with no refund given.
take care of the venue and leave it clean and tidy and be liable for the payment of any damage caused to the property or its contents.
permit the venue owners and retreat staff access to the rooms to allow cleaning and any maintenance.
not depart with possession of anything from the venue.
not sell or transfer the booking to another party without permission.
respect the environment and act in an environmentally responsible manner.
will act safely and sensibly at all times adhering to any venue-specific policies.
will not to smoke in any of the property or property grounds (if you must smoke there will be a designated safe place outside of the property grounds and all tobacco material must be fully extinguished before leaving in the safety bin).
will remain quiet, refraining from loud talking or disturbance to other guests or staff after 9pm.

Comments and Complaints

We pride ourselves on ensuring that guests are satisfied with their retreat. Of course, there may be something that a guest is not happy about and if this is the case we ask guests to speak with us as soon as possible so we can correct and resolve the grievance. It is important to us that we get the opportunity to fix the issue rather than during the retreat. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during the retreat.

Limitation of Liability

FittaYoga and France Retreats will not accept liability, unless excluded by law, for:

Any events beyond our control.
Personal injury, illness or death of guests.
Health conditions develop during or after the retreat.
Not being able to participate on retreat due to train or flight cancellations or loss of luggage or forced closure.
Loss or damage to personal property whilst on a retreat week.
Not being able to participate on retreat due to ill health.

Data Privacy

FittaYoga and France Retreats will treat all personal data and information from our Guests, including keeping copies of their identification documents, in accordance with the legal directives in Regulation (EU) 2016/679 of the European Parliament and Council, of 27th April 2016.